top of page

Our policy

CONDITIONS

Delivery: All items are made after the order has been placed and production and delivery are estimated to be 2/12 working days (the term "working day" refers to Monday-Friday, excluding weekends and holidays ), we aim to deliver orders within fewer days but in peak season this can increase as each piece is hand dyed and handmade.

Please contact us for further information.

 

Return terms:

 

If you ever change your mind, you can return your items to us, provided:

The product must be returned within 14 days of delivery.

Items must be unworn and unwashed.

Items must be returned at the customer's expense.

You must obtain proof of postage in case your order is lost on the return journey to Giuma Venice.

If not, we may not be able to process your return.

We only issue store or exchange credit.

All returns apply a restocking fee of € 20 (per item) deducted from the total amount.

 

REAL FUR PRODUCTS are not returnable as they are made to measure for each order.

We are super fast in processing your order, once your order is placed we cannot cancel it before delivery.

All real fur products are "made to order" custom products as these products are custom made, we do not offer refunds on these products.

 

Please do not refuse or miss a delivery. Unfortunately, refused or missed deliveries will not be eligible for a refund. For returns, the customer is responsible for the shipping costs if they occur.

 

COATS:

 

All garments are quality checked twice with two different staff members before they are shipped to ensure the best quality, which is what our brand reflects. All orders declared to be defective will be examined very carefully.

Please report any defects within the 48-hour period of receipt.

Any and signs of damage must be sent by e-mail with the order and the corresponding type of garment.

If the product returns to us and has been tampered with, pulled or contains any signs of damage other than the notified defects, we have the right to refuse the exchange.

Returned orders apply a restocking fee of € 20 deducted from the total amount.

 

 

FOREIGN SHIPMENTS

 

International shipments may be subject to import taxes, duties and customs duties, which are collected once the package reaches the destination country and are the responsibility of the recipient.

 

 

CONTACT US

For more information on our privacy policies, if you have any questions or would like to file a complaint, please contact us by email at giumavenezia@gmail.com

Contact us
bottom of page